At Clutchit, our products are carefully prepared and packed before dispatch. Therefore, we follow a strict no returns, no refunds, no exchanges, and no try-and-buy policy, except in the case of a verified damaged or incorrect product.

Once an order is placed, it cannot be cancelled.

Damaged or Incorrect Product

In the rare event that you receive a damaged product or an incorrect item, we require a continuous unboxing video for verification.

We strongly recommend recording an unboxing video from the moment you begin opening your parcel.

The video should:

• Clearly show the unopened parcel
• Show the shipping label/package where possible
• Capture the complete opening of the parcel
• Clearly show the product being removed and inspected
• Highlight any visible damage, defect, or incorrect product
• Be recorded continuously without pauses, cuts, or editing

Please stop recording only once you have completely inspected the product.

If the product was damaged during transit or you received an incorrect item, we will arrange a replacement after verification and approval of your claim, subject to product availability.

Exchange Procedure

To request an exchange for a damaged or incorrect product, please contact us at fashion.clutchit@gmail.com or +91 80003 27679 with:

• Your name
• Order number/details
• Registered contact number
• Clear photographs of the product
• Continuous unboxing video clearly showing the issue

Once your exchange request has been reviewed and approved:

• The product must be shipped back to the address provided by our team within 24 hours of approval
• The customer will initially bear the courier charges for sending the product back, unless otherwise confirmed by Clutchit
• The courier receipt and tracking details must be shared with us
• The product must be unused and returned with its original packaging, tags, accessories, and other items received with it

After we receive and inspect the returned product, an eligible replacement will be processed.

Products sent back without prior approval from Clutchit will not be accepted.

No Return or Exchange for Change of Mind

Returns or exchanges will not be accepted for reasons such as:

• Change of mind
• Product no longer required
• Customer ordered the wrong product
• Preference for another colour or design
• Minor colour differences caused by lighting, photography, or screen settings
• Minor variations in handcrafted finishing
• Customer not checking the product dimensions or details before ordering

Important Notes

• Please carefully review the product dimensions, material, colour, description, and available inside-view images/videos before placing your order.
• Product details are mentioned on the relevant product page. If you need additional product information, images, or videos, please contact us before placing your order.
• Slight variations in colour, texture, detailing, or finish may occur due to lighting, photography, screen settings, or the nature of handcrafted products. Such variations do not qualify as defects.
• Products damaged due to misuse, improper handling, accidental damage, or normal wear and tear after delivery are not eligible for replacement.
• Clutchit reserves the right to reject an exchange request if the required proof is incomplete or if the product does not meet the eligibility conditions mentioned in this policy.

Contact Us

For any questions regarding returns, refunds, damaged products, or exchanges, please contact us: