Every ClutchIt piece is handcrafted, and we want you to love the one that reaches you. If something isn't right, here's how we'll sort it out.
The window
You may request a return or exchange within 7 days of delivery. Requests raised after 7 days cannot be accepted.
What we offer
We offer exchanges or store credit. We do not offer cash refunds, except where an order is cancelled by us or a product arrives damaged or incorrect.
Condition of the item
The piece must be returned unused, in its original condition and packaging, with all tags and the dust bag included. Items showing signs of use, perfume, makeup or damage to the beadwork cannot be accepted.
What cannot be returned
- Customised or made-to-order pieces
- Items bought during a clearance or sale
- Items returned without original packaging
Damaged or wrong item
If your piece arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photographs and an unboxing video. We will arrange a replacement or a full refund at our cost.
An unboxing video is required for damage claims. Without it we may be unable to process the request.
How to raise a request
WhatsApp or email us with your order number and photographs:
- WhatsApp: +91 80003 27679
- Email: fashion.clutchit@gmail.com
Once approved, we'll share return instructions. Return shipping is borne by the customer unless the item was damaged or incorrect.
Refund timelines
Where a refund is due, it will be processed to the original payment method within 7–10 business days of us receiving and inspecting the returned item.
Cancellations
Orders can be cancelled before dispatch. Once a piece has been dispatched, it cannot be cancelled.
ClutchIt by Ankita · Jaipur, Rajasthan, India